Return & Refund Policy

At Coorgyanic, we put our heart into every pack of coffee and spices we send out. Each order carries the effort of our land, our people, and our traditions. That’s why we keep our return policy simple and fair.

✅ When we accept returns

If you get the wrong product by mistake

If the product arrives expired or damaged

In these cases, we’ll replace it or give you a refund — and we’ll take care of the costs.

❌ When we don’t accept returns

Because our products are fresh and perishable, we can’t take them back for reasons like:

Changing your mind about the order

Not liking the taste

Storing them for too long and then finding them spoiled

🚚 Who pays for return shipping?

If it’s our mistake, we’ll cover everything.

If it’s not our mistake, the customer pays for the return shipping.

⏳ How to request a return

Let us know within 48 hours of receiving your order.

Share your order number and a quick photo of the issue.

We’ll process your refund or replacement quickly (refunds usually take 7–10 business days).

💚 Our promise

Every customer is family to us. If you ever feel something isn’t right, just reach out. Even if it doesn’t fit the rules above, we’re always happy to review your case and find the best solution.

📩 Contact us anytime:
Email: [your email] | Phone/WhatsApp: [your number]